you can book easily in one of two ways: directly on our website, or by eMail.

An online booking with Sweet Paradise Tours is secure. SSL certificates protect data in transit between users and the websites they are connected to.

After booking you will receive a confirmation eMail containing your booking number. If you did not receive your confirmation eMail, please contact us.

There are two ways to pay for your booking:

• Credit card (VISA, Mastercard or AMEX)
• PostFinance Card (Only for Switzerland)
• Invoice (56 days before the start of the rental period)

A down payment of 100% of the total rental cost of the reserved rental property is payable within 10 days of the booking date.

You can cancel your booking by three ways :

• Directly using the link at the bottom of your confirmation email named "You can update or cancel booking here."
• By login to your sweet Paradise Tours account
• By eMail, please contact us.

If you withdraw from the contract, we will invoice you the following cancellation charges:

• up to 43 days before the start of the rental period: 10% of the rental
• 42 to 29 days before the start of the rental period: 50% of the rental
• 28 to 2 days before the start of the rental period: 80% of the rental
• 1 day before the start of the rental period: 100% of the rental

Yes, it is possible to change your booking, as long as the desired holiday house/period is still available. There may be a fee to change your booking. Directly using the link at the bottom of your confirmation email named "You can update or cancel booking here."

Sweet Paradise Tours’s pre check-in is comparable with the online check-in of airlines – it makes life easier for our customers! Required data can be given before arrival and therefore the arrival procedure is quicker and more convenient. Additional services can also be booked securely.

Yes, pre check-in is absolutely secure.

• It is only possible to access pre check-in if you have received a direct link.
• Checking-in is done on a secured web page (https).
• Credit card details are entered in a secure area of Computop (industry leader in the world of payment). We don’t keep any credit card details, only a secure alias.
• Personal data is kept secure and is not used for marketing purposes.

The payment of the reservation and the payment of the extra costs on the spot are two separate transactions. It is comparable to paying for a hotel booking in advance and then paying for the extra costs of the mini-bar on the spot by credit card.

You will receive your travel documents 42 days before departure, once payment has been made for the booking. When you book a holiday home Last Minute you will receive your travel documents immediately after payment of the full amount.

There are usually blankets and pillows for all beds (except cots) available in the holiday house. In some cases, bed linen and towels are included in the price. Check this in the 'additional services' listed on the object detail page of the holiday home.

You can find the contact details of the key holder on your travel documents, which you will receive 42 days prior to arrival.

You should consult the relevant authorities regarding passports, visas and health care documents, as well as documents that are required for the holiday home. You will receive a number of recommendations with your voucher that can be useful for your Sweet Paradise Tours holiday.

It is a requirement to carry a passport for your dog or cat when travelling in Europe. The passport serves as proof of rabies vaccination. In addition, your pet should have identification such as a subcutaneous chip. Both the identification and the passport can be obtained from your vet. There are different requirements when you take your pet abroad e.g. blood tests. Consult your pet's vet well before departure.

The key holder is expecting you to collect the key between 4 p.m. and 7 p.m. on the day of arrival, unless otherwise mentioned in your travel documents. Please contact the key holder if you are arriving at a different time and have not made alternative arrangements. You must vacate the property by 10 a.m. on the day of departure, unless otherwise mentioned in your travel documents.

The travel voucher contains the full information and contact details of the key holder from whom you can collect the key to your holiday home and who will be your local contact.

The key holder is entitled to ask for a deposit. You will find the deposit amount in the cost overview on the object detail page of the holiday house or the apartment as well as on your booking confirmation.

The deposit can be paid by credit card or cash (as mentioned on your booking confirmation). It is necessary to pay the deposit otherwise you will not receive your key. Please note that at some locations the only option is cash payment.

The deposit is a security retainer and will be refunded upon proper return of the rental property. The deposit will either be refunded to your bank account or received directly from the keyholder if you paid in cash. For a refund of the deposit to your bank account, always leave your IBAN- and BIC-code with the keyholder.

All taxes are shown in the cost overview on the object detail page on the website. You can see how much the tax is and whether it is included in the rental.

Should the condition of the property not be in accordance with the contract or if you suffer any injury, this must be reported immediately to the keyholder. If the latter is unable to rectify the fault within a reasonable time, it is imperative that you inform the Sweet Paradise Tours service hotline by telephone. If notification is not given immediately on commencement of the rental period it will be assumed that the property is free of any defects. The same rules apply if any fault occurs during the rental period.

No, your accommodation will be cleaned after your departure, unless otherwise indicated.

If your complaint can not be solved in the resort, you must present your complaint within 4 weeks of the end of the contractual rental period. The following contact options are available for contacting Customer Care. Please make sure you enter your name, invoice number and travel dates to your complaint. Find all the contact details here. Customer Service Here you can find our General Terms & Conditions and our privacy policy. You can also get more information about our travel insurance Allianz and consult our most frequently asked questions. Customers who would like to contact Customer Care directly or make a claim may use the following contact options: Sweet Paradise Tours AG P.O. Box 2 CH 1197 Prangins eMail: contact@sweetparadisetours.ch Fax: +41 (0) 76 319 90 91 The arrival time of the complaint is determined by the stamped date of postage on your complaint letter. Also refer to our Booking Conditions.

After your return you will receive an eMail with a link to a review/feedback form. All customer reviews will be verified and released by Sweet Paradise Tours. You can also connect to your Sweet Paradise Tours Account to find your Booking Number and your Pin Code

• connect to your Sweet Paradise Tours Account
• Select Booking on your Dashboard
• find your Booking Number and your Pin Code
• Go to the accommodation page and select "write a review